If you want us to delete your personal data associated with GFAL apps and services, send an email to our Data Protection Officer at dpo@gfal.com.
What to include
- Your full name and the email address used in GFAL.
- Which GFAL product the request relates to. Example: GFAL ID, GFAL Wallet, Marketplace, Elemental Riders.
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Any platform identifiers you have. Examples:
- Facebook Login: your Facebook user ID if available
- Apple/Google login: the email or user ID shown in the app
How we handle your request
- We verify that you control the account.
- We delete or irreversibly anonymize personal data in our production systems.
- Backups age out on a normal cycle and are not used for any active processing.
- We notify you when the process is complete.
Timeframe: we aim to complete verified requests within 30 days.
What gets deleted
- Account profile data
- Identifiers and login links tied to your account
- Usage and transaction records that are personal to you where we have no legal obligation to retain them
We may keep information we are legally required to retain, for example records needed for fraud prevention, security or tax compliance.
Instrucciones en español
Para solicitar la eliminación de tus datos personales asociados a las aplicaciones y servicios de GFAL, envía un correo a nuestro Delegado de Protección de Datos: dpo@gfal.com.
Incluye: nombre y correo usado en GFAL, el producto al que se refiere la solicitud y, si lo tienes, tu ID de la plataforma de inicio de sesión. Atenderemos las solicitudes verificadas en un plazo máximo de 30 días.
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